Returns Policy

In the unlikely event that your beautyboutique product is faulty upon arrival we will happily exchange or refund your item within 28 days of receiving the returned item. In the event of you not being happy with any product you order from beautyboutiqueplease follow this returns procedure:

  • Please email us at info@beautyboutique.ie to notify us of your intent to return within 48 hours of receipt. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. (ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED).
  • Goods must be in their original packaging with any seals intact and in a saleable condition. Please enclose the original receipt with the parcel.
  • Goods must be returned within 14 days of receipt for exchange or refund.
  • Re-package the parcel using strong packaging and ensure its sealed securely.
  • Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: Beautyboutique.ie will not be liable for lost returns.

Our Returns address:
Returns Beauty boutique.ie
27 Doorage WoodsDoorage
BallyboughalCo. Dublin A41 X668 

Shipping & Delivery 

DELIVERY TO ROI & NORTHERN IRELAND

Flat Rate €3.50 via AN POST STANDARD DELIVERY. Please allow 5/7 working days MINIMUM for your goods to be delivered. 

DELIVERY TO UK & EUROPE: 

How much is postage and packaging?

UK & Europe – €34.99 to all European countries 

(please see list below of European countries we ship using An Post Registered signed for post)

Delivery should normally take 10-14 working days. Please ensure this is your delivery address 9am – 5pm

NB: At present we only euro currency payments

DELIVERY TO REST OF WORLD:

We deliver world-wide. €45.00 Flat Rate Fee. For larger orders of 3 products or more Please email your order and address to info@beautyboutique.ie and we will send you a flat rate shipping quote.

Availability
We aim to dispatch your order on the day of receipt. If the goods are not in stock we will notify you by email. Order received on Friday will not be dispatched until the following Monday. All R.O.I orders are normally delivered next day but please allow 5 working days – minimum. All orders are shipped via Fastway Couriers to Ireland. If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits set by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding €10.00 to cover our costs we have incurred in sending your parcel and paying for the return. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly. We will inform you of the refund amount via email. If you still require the goods please reorder.

It is unfortunate, but in very rare circumstances couriers sometimes lose a parcel. Our Couriers normally deliver next working day however a parcel is not consider lost until 5 Days from the date of dispatch. Before we can file a loss claim we must wait these 5 days. In most circumstances this will be resolved sooner.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify Beautyboutique of the problem in writing or via email (quoting your Invoice number) at the address stated at the bottom of your confirmation email within 7 working days of delivery of the goods (subject to enquiries being completed).

Carrier
Delivery is normally made via Fastway Couriers to Republic of Ireland. Your delivery may require a signature. If you are not likely to be at home to sign for your delivery please choose to have your order delivered to your work or an alternative address at the time of ordering. In the unlikely event of your parcel not arriving please note that Fastway Couriers will not consider it lost until 5 days from dispatch and we cannot resend or refund the missing order until after this time. International delivery times depend on the destination. Delivery to European destinations will usually be made within 7-10 working days. We deliver to the following European countries using AN POST standard package post :
  •  Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom
We cannot accept any international delivery as lost until 30 days from the date of dispatch has passed. If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits set by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding €10.00 for domestic shipments and €20 for international shipments to cover our costs we have incurred in sending your parcel and paying for the return. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly. We will inform you of the refund amount via email. If you still require the goods please reorder.