Terms and Conditions
Terms & Conditions
Welcome to the user agreement
In return for allowing you access to Beautyboutique.ie, we require you to
accept the terms and conditions of use set out in this notice. If you are not
prepared to agree to these terms then you must immediately leave this website
and you may not use or access our services.
conditions applicable to your use of our website and the services we offer
including the sale of retail goods to consumers. You must read, agree with and
accept all of the terms and conditions contained in this agreement and our
This agreement includes those terms and conditions expressly set out below and
those incorporated by reference. We strongly recommend that you also access and
read any other information contained on other pages or websites referred to in
this notice, as they may contain further terms and conditions that apply to
You may browse our website without registering
but will need to become an online customer with us in order to purchase
any goods via our website. When you become an online customer your
username will be your valid email address and you will be asked to input a
password when registering. You are responsible for all actions taken under
that username, whether by you or any other person. It is your
responsibility to keep your username and password safe. You should not
disclose or transfer your username or password to any other person and you
must notify us immediately if you become aware of any unauthorized use of
your username or password. You warrant, represent and undertake that any
information, which you provide when you register as a user, shall be up to
date, true and accurate in all respects, and you agree to notify us immediately
of any changes to such information. You can e-mail any changes in your
details to us at when you register as a user, shall be up to date,
true and accurate in all respects, and you agree to notify us immediately of
any changes to suchinformation. You can e-mail any changes in your
details to us at when you register as a user, shall be up to date,
true and accurate in all respects, and you agree to notify us immediately of
any changes to such information. You can e-mail any changes in your
details to us at firstname.lastname@example.org or online once
logged in by clicking on your name at the top right of your browser.
Descriptions and Product Information
All products displayed on this website
are available only whilst stocks last. All
photos, descriptive matter, specifications and advertising issued on this
website and any descriptions, photos or illustrations are issued or published
for the sole purpose of giving an approximate idea of the products described in
them. They will not form part of the contract with you and no warranty or
guarantee shall be expressed or implied in the contract with you in this
regard. All prices are subject to change, are quoted in Euro and are
inclusive of VAT at 21% where applicable. All sale prices quoted are valid
only while stocks last. descriptive matter, specifications and advertising
issued on this website and any descriptions, photos or illustrations are
issued or published for the sole purpose of giving an approximate idea of
the products described in them. They will not form part of the contract
with you and no warranty or guarantee shall be expressed or implied in the
contract with you in this regard. All prices are subject to change,
are quoted in Euro and are inclusive of VAT at 21% where
applicable. All sale prices quoted are valid only while stocks last.
Shipping & Delivery
Shipping & Delivery
All orders with an order value of €60 or more:
Order between €25 - €39.99 order value:
Orders under €25 order value:
DELIVERY TO UK & EUROPE:
How much is postage and packaging?
UK & Europe - €5.00 Flat Rate Fee to all European countries
(please see list below of European countries we ship too using An Post Standard post)
Delivery should normally take 7-10 working days.
NB: At present we only euro currency payments
- Czech Republic
- United Kingdom
We aim to dispatch your order on
the day of receipt if received before 12.00pm or the next working day for
orders received after 12.00pm or on a weekend or public holiday. During
periods of excessive demand this time may increase. In the unlikely event of an
item being out of stock we will send the remainder of your order and refund
the out of stock item if it is unlikely to be back in stock in a reasonable
amount of time. Alternatively we may at our discretion hold the order until
complete if the delay is likely to be no more than a few days, we will inform
you of this via email if necessary and advise on the estimated time delay. We
may send your order in more than one package. If your order qualifies for a
free gift please remember to add it to your shopping cart otherwise it will
not be sent. Please note once placed order's can not be altered or added too.
Delivery is normally made via Fastway
Couriers. Your delivery may require a signature. If you are not likely to
be at home to sign for your delivery please choose to have your order
delivered to your work or an alternative address at the time of ordering. In
the unlikely event of your parcel not arriving please note that Fastway
Couriers will not consider it lost until 5 days from dispatch and we cannot
resend or refund the missing order until after this time. International
delivery times depend on the destination. Delivery to Western European
destinations will usually be made within 3-5 working days, and 5-8 working
days to other destinations.
We cannot accept any international
delivery as lost until 30 days from the date of dispatch has passed. If the
carrier has recorded a failed delivery and the goods are returned to us as
you failed to pick up the goods within the time limits set by the carrier, we
will treat this as a cancelled order and we will make a charge not exceeding
€10.00 for domestic shipments and €20 for international shipments to cover
our costs we have incurred in sending your parcel and paying for the return.
We regret that we cannot be held responsible if the carrier has failed to
notify you of an attempted delivery. Please contact the carrier directly. We
will inform you of the refund amount via email. If you still require the
goods please reorder.
We hope you will be pleased with
your purchase. Should you wish to return anything bought from us, we will
be happy to refund the item provided it is in fully resalable condition.
Returns should be made within 10 days of delivery and in the original, undamaged
packaging. To return an item, please e-mail or write to us explaining
briefly the reason for the return. We will email you the relevant return
instructions. Please note that it is important to contact us first before
returning an item to ensure the correct procedure is followed and to
expedite the entire refund process.
If a product has not been
returned to us in fully resalable condition, we reserve the right to refuse
a refund on the item, or deduct up to 25% of the original selling price
from the refund amount. In the event where we cannot accept the return of
an item we will offer to post it back to you, please note this will incur a
shipping charge. Items on final clearance or reduced to clear cannot be
refunded or exchanged unless faulty. Refunds are made promptly and usually
within 14 days of receipt of the returned items. You must ensure that the
goods are packaged adequately to protect against damage and include the
original packing slip or a copy thereof. Please use Recorded Delivery, so
you can be sure that we've received the items. If you fail to take
reasonable care of the goods before they are returned to us, and this
results in damage or deterioration, we may charge you for the reduction in
value. This cancellation policy does not affect your legal rights - for
example, if goods are faulty or misdescribed.
All returns should be sent to: beautyboutique
Lia Fail, Belinstown, Ballyboughal Co. Dublin
Information Collection & Use
Beautyboutique is the sole
owner of the information collected on www.beautyboutique.ie.
Beautyboutique collects personally identifiable information from our
users at several different points on our Web site. We are committed to
handling this information according to the requirements of the Data
Protection Act, 1998.
If you purchase a product or
service from us, or if you’d like to activate advanced account features,
we request certain personally identifiable information from you on our
order form. You must provide contact information (such as name, email,
and shipping address) and financial information (such as credit card
number, expiration date).We use this information for billing purposes and
to fill your orders. If we have trouble processing an order, we will use
this information to contact you. We may also use this information to
send you product updates, newsletters, special promotions if you choose
to receive these.
Surveys, Product Reviews or
We may provide you the
opportunity to participate in contests, product reviews or surveys on our
site. If you participate, we will request certain personally identifiable
information from you. Participation in these surveys or contests is
completely voluntary and you therefore have a choice whether or not to
disclose this information. The requested information typically includes
contact information (such as name and shipping address), and demographic
information (such as postcode).
We use this information to notify the winners, improve our services and
products or notify you of survey results. In the case of product reviews
your name may be displayed with your product reviews. We reserve the
right to remove product reviews without notice and at our own discretion.
We may use a third party service provider to conduct these surveys or
contests; that company will be prohibited from using our users’
personally identifiable information for any other purpose. We will not
share the personally identifiable information you provide through a
contest or survey with other third parties unless we give you prior
notice and choice.
If you choose to use our
referral service to tell a friend about our site, we will ask you for
your friend’s name and email address. We will automatically send your
friend a one-time email inviting him or her to visit the site.
Beautyboutique stores this information for the sole purpose of sending
this one-time email. Your friend may contact us at email@example.com
to request that we remove this information from our database.
Uses of Information /
Communications from the Site
Your privacy is important to us.
We object strongly against unsolicited email. We do not send random
marketing emails to personal email addresses (spam).
Special Offers and Product
We will occasionally send you
information on products and promotions. You can sign up for these emails
from us via your account page. Out of respect for your privacy, we
present the option not to receive these types of communications. Please
see the “Choice and Opt-out.”
If you wish to subscribe to our
newsletter(s), we will use your name and email address to send the
newsletter to you. Out of respect for your privacy, we provide you a way
to unsubscribe. Please see the “Choice and Opt-out” section.
We will send you strictly
service-related announcements on rare occasions when it is necessary to
do so. For instance, if our service is temporarily suspended for
maintenance, we might send you an email.Generally, you may not opt-out of
these communications, which are not promotional in nature. If you do not
wish to receive them, you have the option to deactivate your account.
Please see “Choice and Opt-out.”
Based upon the personally
identifiable information you provide us, we will send you a welcoming
email. We will also communicate with you in response to your inquiries,
to provide the services you request, and to manage your account. We will
communicate with you by email or telephone, in accordance with your
wishes. Profile We store information that we collect through
cookies, log files, clear gifs and/or third party sources and tie this to
your personally identifiable information, and your purchasing history to
appraise our advertising expenditure and to improve the content of the
site for you.
Supplementation of Information
In order to provide credit card
payments to you, we may supplement the personal information you submitted
to us with information from third party sources.
ID & Address Verification
We may on occasions use fraud
screening services to verify your identity, in order to reduce the amount
of credit card fraud.
Information Sharing and
We Share Personally
Identifiable Information with the following Third Parties.
We use a credit card processing
company REALEXPAYMENTS to bill you for goods and
services. We may also occasionally use an outside shipping company to
fulfil orders, These companies do not retain, share, store or use
personally identifiable information for any other purposes.
We use other third parties to
maintain the software and data on our site, to provide technical support
to you and to aid us in the fulfilment of orders. These third
parties are prohibited from using your personally identifiable
information for any other purpose.
We may share aggregated
demographic information about our user base with our advertising partners
and service providers for the purpose of promoting our Website. This
information does not identify individual users. We do not link aggregate
user data with personally identifiable information.
We reserve the right to
disclose your personally identifiable information as required by law and
when we believe that disclosure is necessary to protect our rights and/or
to comply with a judicial proceeding, court order, or legal process
served on our Web site
We provide you the opportunity
to ‘opt-out’ of having your personally identifiable information used for
certain purposes, when we ask for this information. For example, if you
purchase a product/service but do not wish to receive any additional
marketing material from us, you can indicate your preference during the
checkout process or, at any stage, on you account page. If you no longer
wish to receive our newsletter and promotional communications, you may
opt-out using your account section.
As is true of most Web sites,
we gather certain information automatically and store it in log files.
This information includes internet protocol (IP) addresses, browser type,
internet service provider (ISP), referring/exit pages, operating system,
date/time stamp, and clickstream data. We use this information, which
does not identify individual users, to analyse trends, to administer the
site, to track users’ movements around the site and to gather demographic
information about our user base as a whole .We do not link this
automatically-collected data to personally identifiable information. IP
addresses are being tied to personally identifiable information to
prevent fraudulent credit card transactions.
Cookies / Clear Gifs
A cookie is a small text file
that is stored on a user’s computer for record-keeping purposes. We use
cookies on this site. We do not link the information we store in cookies
to any personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session
cookies to make it easier for you to navigate our site and to enable our
shopping cart features. A session ID cookie expires when you close your
browser. A persistent cookie remains on your hard drive for an extended period
of time. You can remove persistent cookies by following directions
provided in your Internet browser’s “help” file.
We set a persistent cookie when
you’re entering the site via one of our advertising partners. Persistent
cookies enable us to appraise which advertising channels (e.g. Price
comparison tools, search engines, and other forms of advertising) work
best. In the long run this helps us to keep our product prices low and to
improve our service.
If you reject cookies, you may
still use our site.
Clear gifs are tiny graphics with a unique identifier, similar in
function to cookies, and are used to communicate successful transactions
to a statistics tool. In contrast to cookies, which are stored on a
user’s computer hard drive, clear gifs are embedded invisibly on Web
pages and are about the size of the period at the end of this sentence.
We tie do not tie the information gathered by clear gifs to our
customers’ personally identifiable information.
Some of our advertising partner (Google, Bizrate, Shopping.com, etc.) use
cookies or clear gifs on our site. We have no access to or control over
these cookies or gifs. The purpose of these cookies is to link leads
generated from the respective portal, with a converted sale or to
analysis how the site is used. These partners may collect and store your
IP address, but have no direct access to personally identifiable
Links to Other Sites
This Web site contains links to
other sites that are not owned or controlled by Beautyboutique. Please be
aware that we, Beautyboutique, are not responsible for the privacy
practices of such other sites. We encourage you to be aware when you
leave our site and to read the privacy statements of each and every Web
site that collects personally identifiable information. This privacy
statement applies only to information collected by this Web site.
Access to Personally Identifiable
If your personally identifiable
information changes, you may correct and update your information by
making the change on our account page. If you no longer desire our
service, please email our Customer Support at firstname.lastname@example.org or
by contacting us by telephone or postal mail at the contact information
on our Contact
The security of your personal information is
important to us. When you enter sensitive information (such as a credit
card number) on our registration or order forms, we encrypt that
information using secure
socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive
it. No method of transmission over the Internet, or method of electronic
storage, is 100% secure, however. Therefore, while we strive to use
commercially acceptable means to protect your personal information, we
cannot guarantee its absolute security.
If you have any questions about
security on our Web site, you can send email us at email@example.com
Changes in this Privacy
If we decide to change our
the homepage, and other places we deem appropriate so that you are
aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it. We reserve the right to modify
this privacy statement at any time, so please review it frequently. If
we make material changes to this policy, we will notify you here, by
email, or by means of a notice on our home page.
If you have
please contact us via our Contact page
Address and contact
conforms to the Irish Consumer Protection (Distance Selling)
Regulations 2007 and European Directive on Distance Selling and the
EC Regulations 2001. This website is copyrighted and no part of it
(including images, text, descriptions or intellectual property) may
be reproduced without the written permission from the beautyboutique.
beautyboutique presents items as an invitation for sale and reserves
the right to refuse sales without giving reason. All prices are
in € Euro.
All details you provide to beautyboutique for the purpose of ordering
or purchasing goods or services are correct, that the credit or debit
card you are using is your own and that there are sufficient funds to
cover the cost of the goods or services ordered. If you supply
incorrect or inaccurate address details and your order is returned to
us as a result of this, a charge will be made for re-delivery
Credit card payments:
Your order will only be
processed if your credit card billing address and card security code
can be verified by our credit card payment acquisition company. Only
at our discretion we will ship to a separate delivery address. We
have introduced these precautions for the safety of our customers and
Shipping and Delivery Time
We endeavour to dispatch
your order on the day of receipt provided your order is received
before 12.00pm, Orders received after this time or received over the
weekend or on a bank holiday will be dispatched the next business
day. If we do not have your order in stock, we will tell you by
either e-mail or telephone. We will tell you when we expect that part
of the order to arrive. You will be given the opportunity to cancel
that part of the order if you so wish. We may send your order in more
than one package if some items are not in stock; however we will only
charge you one postage fee. Shipping Fees are charged as per our
We aim to dispatch your
order on the day of receipt if received before 12.00pm or the next
working day for orders received after 12.00pm or on a weekend or
All R.O.I orders are normally delivered next day but please allow 3-5
working days. All orders are shipped via Fastway Couriers to Ireland.
If the carrier has recorded a failed delivery and the goods are
returned to us as you failed to pick up the goods within the time
limits set by the carrier, we will treat this as a cancelled order
and we will make a charge not exceeding €10.00 to cover our costs we
have incurred in sending your parcel and paying for the return. We
regret that we cannot be held responsible if the carrier has failed
to notify you of an attempted delivery. Please contact the carrier
directly. We will inform you of the refund amount via email. If you
still require the goods please reorder.
It is unfortunate, but in very rare circumstances couriers sometimes
lose a parcel. Our Couriers normally deliver next working day however
a parcel is not consider lost until 5 Days from the date of dispatch.
Before we can file a loss claim we must wait these 5 days. In most
circumstances this will be resolved sooner.
In the unlikely event that you receive goods which were not what you
ordered or which are damaged or defective, or are of a different
quantity to that stated on your order form, we shall, make good any
shortage or non-delivery, replace or repair any damaged or defective
goods, or, at their discretion, refund to you the amount you paid for
the goods in question PROVIDED THAT you notify Beautyboutique of the
problem in writing or via email (quoting your Invoice number) at the
address stated at the bottom of your confirmation email within 7
working days of delivery of the goods (subject to enquiries being
In the event that a product
needs to be returned to a manufacturer for replacement, the customer
is responsible for all shipping arrangements.
All sales to Ireland and
European Union member states are subject to Ireland VAT. Carriage is
not subject to VAT. Prices are displayed inclusive VAT (except
logged-in customers from non EU countries and from the Channel
Islands). If you are an international customer, it is your
responsibility to pay any extra taxes due on the goods. We will not
accept responsibility for any action taken by customs in your
country. All non EU international deliveries include a customs
sticker notifying customs of the goods contained within the package.
Credit Card Security
We know of no documented
cases of credit card fraud using our shopping system over the
Internet. All credit card numbers are encrypted in the software when
the order is placed using 128 bit encryption. They are only decrypted
after they reach our computer systems. They are not held in clear
text on any web site.
We aim to handle any
complaints fairly, confidentially, quickly and effectively.
Complaints should be directed to us via the 'Contact us'- page and
include contact details in addition to your e-mail address and order
number, if applicable.
Should you, regardless of our efforts, not be satisfied with the
handling of your complaint, you can call on Paypal for a free
right of cancellation, refund or return exists under the Consumer Protection
(Distance Selling) Regulations 2000 once you have used your product, unless the
product is defective and you are returning it for this reason.
acknowledge that you are responsible for all communications sent via or to this
website and agree your use of this website for private, proper and lawful
purposes only. You will not carry out any act or omission or procure any
act or omission which
would damage, delay, interrupt or impair the use of this website or its
software. Cause any illegal, offensive, defamatory material to be placed
on or associated
with this website. Be in breach of any copyright, trade mark,
privacy, confidence, or any other third party right, or cause any inconvenience
to BeautyFeautres.ie, its
employees, servants, agents, software and other suppliers or any other third
party (including, without limitation, creating or procuring software viruses,
chain letters, unsolicited communications and 'spam'). In the event
that you breach any of these conditions, you will indemnify and
keep indemnified Beautyboutique.ie, its parent, subsidiaries, associated
companies, employees, servants, agents, professional advisors, suppliers and
affiliates from time to time against all damages, losses, claims, costs,
charges, awards, orders, judgments and other liabilities suffered or threatened
as a result of a breach of these conditions.
You agree to indemnify and hold us and our
affiliates and agents and our and their respective officers, directors and
employees harmless from any claim or demand, including legal fees, made by any
third party due to or arising out of your breach of this agreement or your
violation of any law or rights of a third party.
Marks and Copyright
Our trade marks include
(amongst others) the Beautyboutique.ie name and logo. These trade
marks may be in use and/or registered in more than one country and your
use and access of our website does not give you any rights to use our
trade marks. All other trade marks are the property of their
respective owners. All content included on this website
(including, without limitation, the trade marks of Beautyboutique.ie,
logos, graphics, text, photos, designs, logos, icons, images, data and
software) is the property of Beautyboutique.ie, its affiliates and
licensors and as such is protected by international copyright and other
intellectual property laws. Any copyright or other intellectual
property in these web pages is owned by, or licensed to us. It is absolutely
prohibited for you to reproduce all or any part of the contents of this
website except in accordance with this agreement.
We grant you the following limited license to copy the contents of
You may download or print pages from this
web site but only for your own personal use and you may not make any
modification to them. You may re-copy, extract or forward pages from
this website to a third party for their personal use only, provided
you: Do not make any modifications to the extract or pages before
re-copying, extracting or forwarding. Acknowledge that the extract is
from this website. Include the URL address of this website on the
extract. Notify the third party that use and further copying of the
extract by them is subject to the terms of this license. The following
acts are forbidden under the limited license granted to you: You may
not incorporate any part of this website into any other work or
publication, including incorporation into an electronic work without
our prior written consent. You may not frame this website within any
website controlled by you.
We may immediately issue a warning, suspend or
terminate your registration and deny your access to all or part of the website
or refuse to provide our services to you without notice if:
You are in breach of any part of this agreement.
We cannot, for any reason, verify or authenticate any information you
provide to us
We believe that your actions may cause legal liability for us, you, or
any other user.
Any notice, which we are required to give to you
regarding the services, may be sent by e-mail or post to the address provided
by you on registration (or as amended from time to time).
Unless otherwise explicitly stated, notices to us
must be sent by registered mail to:
Notices sent by e-mail are deemed to be received 24
hours after an e-mail is sent unless we receive a failure notice that the
e-mail address is invalid is received.
This Agreement sets forth the entire understanding
and agreement between us. We may amend this agreement at any time by
posting an amended agreement on our website. Any amended agreement will govern
new user registrations from the date that it is posted and existing users will
be bound by the amended agreement after the expiry of 14 days following the
date of posting. Nothing in this agreement shall create or be construed
to imply any agency, partnership, joint venture, employee-employer relationship
between you and us. Headings are for reference purposes only and in no way
define, limit, construe or describe the scope or extent of such section.
If any provision of this Agreement is held to be
invalid or unenforceable, such provision shall be struck out and the remaining
provisions shall remain in full force and effect. You cannot assign this
agreement but we may assign it at our sole discretion. Our failure to act
with respect to a breach by you or others shall not be considered as a waiver
of our right to act with respect to subsequent or similar breaches. Any
person who is not a party to this agreement has no right under the Contracts
(Rights of Third Parties) Act 1999 to enforce any term of this agreement. This
does not affect any right or remedy generally available to such a third party
in law or otherwise.